Subject: Refund Approval For Returned Items Under The Order ID 9613896519
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Dec 2020 06:42:14 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for return item. 

Ticket ID:1867252 

Order Date: Nov 13, 2020 
Order ID: 9613896519 
Concept : Splash 
Return AWB: RP111620001597 
Return AWB: 46046568083 

Total Order Value: AED 232.49 

RMA: 1000171403 
RMA: 1000349118 

Issue Description: Customer raised a return request for 9 items and handed over them to the aramex courier team. However, as per the tracking we can see that the items have still not collected from the customer. We tried asking the customer for the return receipt and tracking number but he replied "whenever aramex courier guys picks up the return item he never gives a reference number or any receipt". 

Please note that for the above concern we also tried confirming the same with the warehouse team that they have received the above mentioned items but still no reply from them. 
The item: (162154675, 162154670, 161689099, 161689274, 161598740, 162154640, 161542460, 162326303, 161758860) 

Case History: Customer has contacted us multiple times regarding this complaint. 

Assistance Required: Request you to provide a refund approval so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan