Subject: Re: Late collection(9609710868)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: vaibhav ohri <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, anwar panery <[email-masked]>, Dipesh Regmi <[email-masked]>, Seeta Seeta <[email-masked]>, Ashish Karini <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 26 Dec 2020 06:29:37 -0700 (MST)

Hi Team, 

Kindly assist in arranging the collection on the below case. We have marked this for reattempt on fareye portal as well as customer has confirmed that the following number is correct and they have not received a single call: +971509180198. 

Customer is also asking a callback from us regarding this. Please look into this and assist in arranging the collection as well as arrange a callback for them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "vaibhav ohri" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "anwar panery" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ashish Karini" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Friday, December 18, 2020 6:35:58 PM 
Subject: Re: Late collection(9609710868) 

Hi Team, 

Please advise regarding the below issue. 
Has the collection been done? 

@Akshay: the customer is very angry and asking for call back 
Customer's contact NO : +971509180198 
Please do the needful. 

Regards 
Shakeeb 

From: "vaibhav ohri" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "anwar panery" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "ashish karini" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Tuesday, December 8, 2020 4:28:08 PM 
Subject: Re: Late collection(9609710868) 

Hi Akshay 

The collection was arranged, but still there was no response from the customer. 

Will get the collection arranged again tomorrow. 

Regards 

Vaibhav Ohri 

From: Akshay Berry <[email-masked]> 
Sent: 08 December 2020 13:54 
To: Fauzan Ahmad . Musalman <[email-masked]>; Vaibhav Ohri <[email-masked]>; Anwar P. Panery <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ashish Karini <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: RE: Late collection(9609710868) 

[ mailto:[email-masked] | @Vaibhav Ohri ] [ mailto:[email-masked] | 
@Dipesh Regmi ] Any update on this? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, December 8, 2020 3:20 AM 
To: Vaibhav Ohri <[email-masked]>; Anwar P. Panery <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]> 
Subject: Late collection(9609710868) 

External email sender, please take precaution. 

Hi Team, 

With reference to order number 9609710868 and Return Tracking ID: RP102620000937 

The return request was created on 10/26/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Now, the customer is very irate due to late collection of the return item and wants to contact the management. Kindly arrange the collection and call back for the customer on priority. As the case is pending since Nov 04, 2020. 

Customer Name: Grace Talbot 

Customer contact number: 509180198 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vaibhav Ohri" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 4:43:52 AM 
Subject: Re: Late collection(9609710868) 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Vaibhav Ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 4:41:16 AM 
Subject: Late collection(9609710868) 

Hi Team, 

Order Date: 10/23/2020 

Order ID: 9609710868 

Tracking ID: RP102620000937 

The return request was created on 10/26/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. Customer is very irate so we request you to please arrange the collection. 

Thanks & Regards, 
Seeta Kunwar 

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