Subject: RE: Re: ​Order status issue / refund 6251615340
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 26 Dec 2020 13:27:05 +0000

Dear Team

Pl change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, December 26, 2020 5:04 PM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Re: Re: ​Order status issue / refund 6251615340

External email sender, please take precaution.
Dear Vishwajeet,

We need your confirmation to proceed with the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C611c2b1063164fa133fe08d8a99ea893%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445846188363352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SWtgbzCq5FyHlxv4dMPB8izgXdKZw%2BMsDEblD%2BpALWQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C611c2b1063164fa133fe08d8a99ea893%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445846188363352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=61Afwp2q71z0dP8xNfy8%2FPbaf3uvJNXQqvVVY2vWMYU%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Sat, 26 Dec at 6:24 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Shakeeb,

Thanks for contacting FarEye,

We would like to let you know that we are looking into your concern regarding status issue,will get back to you with an update soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C611c2b1063164fa133fe08d8a99ea893%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445846188373347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8EnDhf%2Ben1uufmnoPuHvrh8SSlScDIjU1UASpwk5ITM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C611c2b1063164fa133fe08d8a99ea893%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445846188383339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FSmXBE0r4jLW%2FOw%2BCWg5dfje7UzeYooMC%2FWnFN%2Bpf4k%3D&reserved=0> to check the details.
Thanks,
Premanand,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C611c2b1063164fa133fe08d8a99ea893%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637445846188383339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cGvV4hgW9H3FL8H4fNj6hgXwUrIseqqpCxRWhQcHYbU%3D&reserved=0>
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On Sat, 26 Dec at 6:03 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate the RTO for the below order.

10 December, 2020

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODQwNjc2OTQsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.V1Bxr9LHtPOka2coO1FdYQyw62vpjif8FPADxlHQp2Y]

Regards
Shakeeb

________________________________
From: "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 2:43:10 PM
Subject: ​Order status issue

Hi Team,

Problem Statement:  ​Order status issue

Order Date: Dec 5, 2020
Order ID: 6251615340
Tracking ID: CRDSAL0118775120

Assistance Required: Need ​to update order status

Issue Description: According to the tracking detail this order has become NDR on 12/10/20 but it is still not updated on hybris. Customer is complaining for late refund.

Pleas do needful

Thank you for your help

Regards,
​Saeedurrahman
186956:211857
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