Subject: Re: Re: Late Collection For Order ID 6245921715
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 12:55:36 +0000

Dear Apoorv,      Thanks for contacting FarEye,     We would like to let you know that we are looking into your concern regarding collection reference id,will get back to you with an update soon.            You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9ac8d08f1373b5df4e45f211ee2fada19031861203225d70f2cdaf53075eae1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Premanand,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 26 Dec at  6:09 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Order Number: 6245921715 
 AWB: 46395506636  
 
 Please share collection reference for the above AWB. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

From: "Ishan Ahuja" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Sent: Saturday, December 26, 2020 6:00:29 PM Subject: Late Collection For Order ID 6245921715 

  
 Hi Team, 
  Problem Statement: Late Collection 
  Order Date: Nov 22, 2020 
 Order ID: 6245921715 
 Tracking id: 46389823211 
 Provided Phone number : 0534164154 
 Provided Full Address : Security Forces Health Center, Azaziah St. Makkah KSA. 
  Assistance Required: Need Urgent Collection 
  Issue Description: The return request was created on 12/11/20 3:19 PM and till now the item has not been collected from the customer. We request you to please collect the order item at the soonest as customer is very angry. We have already escalated the case to the aramex courier team. However, we keep getting replies that "collection cancelled due to customer mobile was switched off" and as per the customer, the contact number provided by the customer is correct and working!  
 
 Please find the attached screenshot for your reference. 
  We request you please contact him on 0534164154 to collect the order. 
  Regards, 
 Ishan