Subject: Re: Refund Followup! // 6224631663 & 6225111687 // 1690438
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 26 Dec 2020 05:04:42 -0700 (MST)

Hi Jessie, 

Please find below the order details and their breakdown for returns along with tracking numbers: 

Order Number 	Return Tracking 	Splash 	Shoemart 	Shoexpress 	Lifestyle 	Babyshop 	Max 	Total 
6224631663 	46284892242 	161752604 - - Sustainable A-line Maxi Denim Skirt with Button Closure 
161714114 - - Full Length Printed Jog Pants with Zip Pockets and Drawstring 
161934160 - - Bossini Cuffed Jog Pants with Drawstring Waistband 
161705310 - - Bossini Denim Shorts with Pocket Detail and Belt Loops 
161280130 - - Solid Shorts with Pocket Detail and Zip Fly Closure 
162201929 - - Full Length Solid Jeans with Pocket Detail and Belt Loops 
161843937 - - Iconic Wide Fit Plain Palazzo Pants with Belt 	161967963 - - Assorted Ankle Length Socks - Set of 3 
161581388 - - Slide Sandals with Striped Mid-Sole Strap 	162037946 - - Textured Sandals with Hook and Loop Closure 	162327572 - - Charlotte Reid Tote Bag with Detachable Sling Strap 	162170125 - - Eligo Solid Top with Schiffli Detail Sleeves 	NA 	SAR 787 
6225111687 	46385475430 	161616725 - - Printed Maxi A-line Dress with Long Sleeves and Tie Ups 	NA 	NA 	NA 	NA 	NA 	SAR 100 
6221388829 	46178322551 	NA 	NA 	NA 	NA 	NA 	162056139 - - Plain Jeggings with Elasticised Waistband 
161956178 - - Lunch Box with Cutlery 	SAR 30 
6221396429 	46177638043;I13E5FB 	161775303 - - Printed Mini T-shirt Dress with Round Neck and Long Sleeves 
161535440 - - Full Length Jeans with Pocket Detail and Belt Loops 
161969402 - - Full Length Plain Jeans with Pocket Detail and Belt Loops 
161752601 - - Sustainable A-line Maxi Denim Skirt with Button Closure 	162115641 - - Textured Cross Strap Sandals with Hook and Loop Closure 	NA 	NA 	NA 	NA 	SAR 293 
6220618965 	46178322525 	161996471 - - Sustainable Plain Maxi Sleeveless Dress with Halter Neck 
161704578 - - Sustainable Plain Maxi A-line Skirt with Elasticised Waistband 
161572164 - - Sustainable Smiley World Printed T-shirt with Crew Neck 	161567541 - - Pointed Toe Ballerina with Wedges 
161172429 - - Ballerina Shoes with Cutwork Detail 
161508619 - - Panelled Sneakers with Hook and Loop Closure and Applique Detail 
161538641 - - Low Ankle Sneakers with Applique Detail and Hook and Loop Closure 	161862842 - - Sneakers with Lace-Up Closure 
161862848 - - Sneakers with Lace-Up Closure 
161778155 - - Panelled Low-Top Sneakers with Cutout Detail 	NA 	NA 	NA 	SAR 401 
	46178044533 	NA 	
161602551 - - Eyelet Detail High Cut Boots with Slip-On Closure 	NA 	NA 	NA 	NA 	SAR 60 
6224720539 	46291710146 	
162351009 - - Textured Tote Bag with Twin Handle and Zip Closure 	162799015 - - Skechers Women's Slip-On Walking Shoes 
162788831 - - Skechers Men's Slip-On Walking Shoes 	NA 	NA 	NA 	NA 	SAR 433 

Please look into this and advise. All these order numbers are for the same customer and the customer has confirmed returning all the mentioned items in the above table. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "TARISH AYUBI" <[email-masked]> 
Sent: Tuesday, December 22, 2020 10:28:22 PM 
Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Reminder. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, December 17, 2020 2:23 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Nitesh Singh <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; TARISH AYUBI <[email-masked]> 
Subject: RE: Refund Followup! // 6224631663 & 6225111687 // 1690438 
Importance: High 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Give me a breakdown of each order, concept and total. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 3:59 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; TARISH AYUBI < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case, We have received no update from child ticket. 

Regards, 

Fauzan 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 6:43:05 PM 
Subject: Refund Followup! // 6224631663 & 6225111687 // 1690438 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :Sep 16, 2020 & Sep 18, 2020 

Order ID: 6224631663 & 6225111687 

Return Tracking ID:46284892242 & 46291709800 

Assistance Required: Need refund to customer 

RMA: 1000036668 & 1000112777 

Child Ticket: 1690438 

Issue Description: Customer raised a return request under both the order and claiming that he handed over to the items courier team. 

As per the tracking status, items haven't been collected yet from the customer. 

Kindly check whether the items have been returned and refund the customer 

Regards, 

Nitesh 

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