Subject: Re: Store staff complaint: Case id - 1888969, contact number: 566582877
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 26 Dec 2020 04:38:14 -0700 (MST)

Hi Saad, 

Please assist regarding the following concern of the Customer. 

@Akshay Can we please arrange call back to the customer. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, December 26, 2020 5:00:25 PM 
Subject: Store staff complaint: Case id - 1888969, contact number: 566582877 

Hi Team, 

Kindly note that the customer is threatening to write an email to the concept's (Splash) CEO for the below concern. 

Problem Statement: Store staff complaint 

Case id - 1888969 

Customer details: 
email id: [email-masked] 
contact number: 566582877 

Assistance Required: Take action 
Issue Description: The customer is complaining about being mistreated by splash manager Mr Hussan and security man at the centrepoint store, in jeddah centre point near LULU. The customer's kid had pulled out the sticker of a toy and due to this the staff mentioned above were very rude to her and also insulted as mentioned by the customer. 
Kindly do the needful. 

Regards,