Subject: Re: Refund Not initiated yet For Order ID 9614482153
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Eugene ocoy <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 26 Dec 2020 04:27:39 -0700 (MST)

Hi Akshay, 

The below RMA - 100188862 still not processed. Kindly assist us to the further updates on the below refund. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Eugene ocoy" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 13:06:27 
Subject: RE: Refund Not initiated yet For Order ID 9614482153 

[ mailto:[email-masked] | @Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] For your action please. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, December 22, 2020 10:44 AM 
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Not initiated yet For Order ID 9614482153 

External email sender, please take precaution. 

Hi Team, 

PFA and advise as the return is in the receiving process since 26 Nov 2020, 
the customer is chasing for his refund. 

Regards 
Shakeeb 

From: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 2:22:04 PM 
Subject: Refund Not initiated yet For Order ID 9614482153 

Please take a look at ticket #1887677 

​ 

Hi Team, 

Problem statement: Refund Not initiated yet 

Order Number: 9614482153 

Order Created: Nov 15, 2020 

Tracking id - 46043409801 

Return request created: 11/20/20 11:38 AM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 202 02:58 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in receiving process. 

Please find the above attachment for your reference. 

Kindly assist on the above case as customer is waiting for his refund 

Regards, 

Ishan 

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