Subject: Re: Late Collection // 6223659161 // 1706448
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Dec 2020 02:41:36 -0700 (MST)

Hi Team, 

Please assist in arranging the collection on the below case. Escalated to LMG multiple times but not receiving any response. Customer can be reached on +966565511345 and we have marked this for reattempt on fareye portal. 
Order was delivered under FP09130001098 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 10, 2020 11:53:01 AM 
Subject: Late Collection // 6223659161 // 1706448 

Hi Team, 

Problem Statement: Late collection 

Order Date : Sep 16, 2020 

Order ID: 6223659161 
Tracking ID: RP1118200003033 
Assistance Required: Need collection. 

Issue Description: The return request was created on Nov 18, 2020 and till now the item has not collected from the customer. We have emailed the courier team multiple times, however we didn't receive response. 

Kindly arrange the collection on priority basis. 

Regards, 
Nitesh