Subject: Re: Late refund (Cancelled RMA) For Order ID 9620354202
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 26 Dec 2020 01:49:30 -0700 (MST)

refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, December 26, 2020 1:54:53 PM 
Subject: Late refund (Cancelled RMA) For Order ID 9620354202 

Hi Team, 

Ticket - 1907564 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 5, 2020 
Order ID: 9620354202 
RMA: 1000307620 
Tracking ID: RP120720001869 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Dec-14-2020 07:32 PM. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan