Subject: RE: Technical Issue//Order ID: 8211562356
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, LMG OMS <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 26 Dec 2020 07:36:11 +0000

Looping @LMG OMS<mailto:[email-masked]> @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> Please assist on this

INC 0896414

Customer is chasing for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, December 25, 2020 1:04 PM
To: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Technical Issue//Order ID: 8211562356

External email sender, please take precaution.
Hi Team,

Any update on the following INC 0896414
Please check and advise.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 4:14:16 PM
Subject: Technical Issue//Order ID: 8211562356

Hi Team,

Problem Statement: Technical Issue

Order Date : Nov 2, 2020
Order ID: 8211562356
Tracking ID: NA

Issue Description: The Customer placed the order on Nov 2, 2020, and it is pending since then.

Case History: The customer reached out to us on Nov 20, 2020, and since then the issue has been escalated to the warehouse team and they have told that the order still under process due to tech issue already escalated to IT
INC 0896414
PFB the attached screenshot of the response from warehouse.

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP.

Regards,
Ebrahim Hageb

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