Subject: Late C&C// 9618395802
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 25 Dec 2020 22:38:24 -0700 (MST)

Hi Team, 

Problem Statement: What is the issue (Late Shipping) C&C. 

Order Date : 28-Nov-2020 
Order ID: 9618395802 
Tracking ID: 961839580299990001 
Store code: Splash21459 
Assistance Required: Need cancel the order. 

Issue Description: THe customer placed order on 28-Nov-2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
The customer is now chasing us for the cancellation and refund. 
​ 

Regards, 
Algaily