Subject: Re: NDR 6240914014
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Vishwajeet Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, YASSER LSM <[email-masked]>
Date: Fri, 25 Dec 2020 09:05:07 -0700 (MST)

Hi Team, 

Please assist further on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Vishwajeet Singh" <[email-masked]> 
To: "FarEye Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "YASSER LSM" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 11:51:52 
Subject: RE: Re: NDR 6240914014 

Dear Yasser, 

Kindly raise SR to change the status in OMS & Hybris post that we can ask FE team to revert the status 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M +971-585429874 

UAE P +971-45174259 

KSA M +966-596014307 

From: FarEye Support <[email-masked]> 
Sent: Monday, December 21, 2020 8:09 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: Re: NDR 6240914014 

External email sender, please take precaution. 

Dear Vishwajeet, 

We need your confirmation to proceed with the above request. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397853978%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FTNObjkb1IH3fCBuoma%2BEdr6RinB33db75w4NSNnx2U%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397853978%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xbQWxI5xg1FymU4AVHmZDzgUWP5bOzFZtTSJ4SlkFsA%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

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On Mon, 21 Dec at 6:15 PM , FarEye Support < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Shakeeb, 

Thanks for contacting FarEye!! 
We have received your concern regarding RTO intiatiaon. We are working on the same and will update you soon. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fa02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397863972%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BS7Fb5mGxneofXmegmW%2Fku%2FALPqAjKLJ909hatPsDxY%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C047988f728554b7bdcc108d8a5cab936%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441637397873965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hu1mT84Bk6STnUU%2BnZYM9fDjrnP8Z%2FU%2FBlOwTi5YTL4%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Prabhjot Kaur , Technical Engineer 

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BQ_BEGIN

On Mon, 21 Dec at 6:01 PM , Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Please initiate the RTO for the below order 

Order ID: ​6240914014 

Tracking ID: ​SD000400985 

Regards 
Shakeeb 

From: "YASSER LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 4:12:58 PM 
Subject: NDR 

HI Team, 

Problem Statement: NDR 

Order ID: ​6240914014 

Order Date : Nov 10, 2020 

Tracking ID: ​SD000400985 

Issue Description: As per hybris, the status is showing "DELIVERED" on 1/14/20. However, As per the tracking ID SD000400985, the status is showing "Package Returned" on 23/11/2020. 

kindly do the needful Regards. 

Regards, 

Yasser 

BQ_END

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