Subject: Re: Late shipping // 6490257799 // Need to process the refund
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Vinod Sharma <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>, Subhabrata Mandal <[email-masked]>, Aniket Mhangore <[email-masked]>
Date: Fri, 25 Dec 2020 08:27:35 -0700 (MST)

Hi Jessie, 

Please check and advise if any update on the below INC ID, the items are still not cancelled in the order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "M Ataullah" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Subhabrata Mandal" <[email-masked]>, "Aniket Mhangore" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 00:53:51 
Subject: RE: Late shipping // 6490257799 // Need to process the refund 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Will check with tech REQ0190926 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, December 21, 2020 4:38 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Vinod Sharma <[email-masked]>; M Ataullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Subhabrata Mandal <[email-masked]>; Aniket Mhangore <[email-masked]> 
Subject: Re: Late shipping // 6490257799 // Need to process the refund 
Importance: High 

External email sender, please take precaution. 

Hi Jessie. 

Kindly help us in closing this case as order needs to cancel and process the refund. 

Regards 

Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Subhabrata Mandal" < [ mailto:[email-masked] | [email-masked] ] >, "Aniket Mhangore" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 19:09:29 
Subject: Re: Late shipping // 6490257799 // Need to process the refund 

Hi Malik 

Requesting you to kindly advise us in the below case. as it's pending since long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Subhabrata Mandal" < [ mailto:[email-masked] | [email-masked] ] >, "Aniket Mhangore" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 December, 2020 08:16:32 
Subject: RE: Late shipping // 6490257799 // Need to process the refund 

Hi Seeta , 

Escalated. 

Malik 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 4, 2020 6:55 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Subhabrata Mandal < [ mailto:[email-masked] | [email-masked] ] >; Aniket Mhangore < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late shipping // 6490257799 // Need to process the refund 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please look into this and please help us in closing this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "vinod sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Subhabrata Mandal" < [ mailto:[email-masked] | [email-masked] ] >, "Aniket Mhangore" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 17:10:50 
Subject: RE: Late shipping // 6490257799 // Need to process the refund 

Hi Mr. Malik, 

Below order is partially shipped from WH, so we can’t cancel remaining item. 

Please get this item cancel from Hybris. 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 6:21 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] >; Subhabrata Mandal < [ mailto:[email-masked] | [email-masked] ] >; Aniket Mhangore < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late shipping // 6490257799 // Need to process the refund 

Hi [ mailto:[email-masked] | 
@Vinod Sharma ] [ mailto:[email-masked] | @Aniket
 Mhangore ] [ mailto:[email-masked] | 
@Subhabrata Mandal ] 

Please assist to process cancellation for 6490257799. Pending since May. 

Regards, 

Malik 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 4:32 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late shipping // 6490257799 // Need to process the refund 

External email sender, please take precaution. 

Hi Team, 

Please assist in cancellation of the order in the below case as we are advised not to add anything in the cancellation sheet. Case is pending since very long time. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 18, 2020 1:29:25 AM 
Subject: RE: Late shipping // 6490257799 // Need to process the refund 

Hi Seeta, 

Please forward this in cancellation sheet. 

In case If not cancelled let us know. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 4:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late shipping // 6490257799 // Need to process the refund 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly take an action on this case it's pending from 6 May, but the customer raised his complain before few days. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 November, 2020 13:32:46 
Subject: Late shipping // 6490257799 // Need to process the refund 

Hi Team, 

Problem Statement: Late shipping 

Order Date: May 9, 2020 

Order ID: 6490257799 

Tracking ID: 649025779922999991 

Assistance Required: Need to mark the consignment as NDR 

Issue Description: The order partially shipped from our end, and other remain items are still showing ready to shipped, so kindly mark it as NDR or Lost In Transit, and process the refund as well. 

Regards, 

Syed Ataullah 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com