Subject: Re: RE: Collection Delay/MOC - 6247349780
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 14:03:53 +0000

Dear Imran,         As nothing is pending from our end as of now, we are proceeding with the ticket # 186450 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye- Enabling Digital Logistics      Call: +91 7065956595                 
                           
                            On
                            Thu, 24 Dec at  5:41 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Mohd, 
   
 As per your concern, we have checked again and still, we are getting the same response from the Aramex team. we have given below for your reference. we request you to please coordinate with the Aramex team. 

 {"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Thu, 24 Dec at  1:53 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern regarding collection delay,will get back to you with an update soon. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Premanand,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 24 Dec at  1:35 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

   
 Can you check again if we can get the ref # from AWB # 46394416946. 

   

Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Wednesday, December 23, 2020 8:04 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Collection Delay/MOC - 6247349780 
Importance: High 

 

 
External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 As per Fareye there is no collection reference, we have generated AWB two times already. Customer has already raised this to MOC. Please advise how to go about arranging
 this collection with Aramex without collection ref. 

 

   

 
 Customer can be reached on +966566164401 and they have confirmed that the contact number is correct as well. 

 

   

 
 Please look into this and advise on priority. Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 

 

 
From:
"FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 23, 2020 9:06:11 PM 
Subject: Re: Collection Delay/MOC - 6247349780

 

   

 

 
 Dear Apoorv, 

 

 
 
 As per your concern, we have checked and we are getting the below response from the Aramex team.  

 

Response Body

 

  

 

{"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number -
 Shipment is already associated with another pickup"]} 

 

   

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

   

 
Nishant Kamal 
Technical Engineer | FarEye

 

 

 

 

 

 

Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 23 Dec at 8:49 PM
, Apoorv Joshi <[email-masked]> wrote:

 

 
 
Hi Team,

 

   

 Thank you for checking again, we deleted the RMA and created a new one. The new AWB is 46394416946, can you please check for this. 

 

 
 
 Thank you for your help! 

 

 
 
 Regards, 

 
 
 Apoorv 

 

 

 

 

 

 

  

 

 
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