Subject: Re: Refund Not Processed - 6229239387
From: Apoorv Joshi <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Dec 2020 06:37:50 -0700 (MST)

Dear Amir, 

Items are returned under 46179088653. The customer claimed that he has returned the items of the order no 6229239387 with the items of order no 6222155324 to aramex all in one box. Total items returned are 12 and the RMA that needs to be processed is 1000053615. 

Please check and advise on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Ezzaldeen Mahyoub" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ArishLaila" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 11:35:26 
Subject: RE: Refund Not Processed - 6229239387 

Dear [ mailto:[email-masked] | 
@Mohd Imran ] , 

Please note not received at our end. 

AWB__ RP10091000362 

Order__ 6229239387 

RMA__ 1000053615 

Regards, 

Amir Reyazi 

Conloc Returns 

Ext – 4647 

From: Mohd Imran <[email-masked]> 
Sent: Saturday, December 5, 2020 6:15 PM 
To: Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; ArishLaila <[email-masked]> 
Cc: Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Refund Not Processed - 6229239387 

Hi [ mailto:[email-masked] | 
@Ksaconloc Returns ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] , [ mailto:[email-masked] | 
@ArishLaila ] , 

Please check and process below refund. 

Order ID: 6229239387 

Return Tracking ID: 46179088653 

Assistance Required: Need urgent process the RMA 1000053615 

Issue Description: Customer raised a return request for 12 item and as per customer she/he handed over all 12 items to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

The customer clamed that he has return the items of the order no 6229239387 with the items of order no 6222155324 to aramex all in one box . 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 5, 2020 1:45 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Not Processed - 6229239387 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No action taken on child ticket #1653383. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 5, 2020 3:11:25 PM 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 1, 2020 

Order ID: 6229239387 

Return Tracking ID: 46179088653 

Assistance Required: Need urgent process the RMA 1000053615 

Issue Description: Customer raised a return request for 12 item and as per customer she/he handed over all 12 items to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

The customer clamed that he has return the items of the order no 6229239387 with the items of order no 6222155324 to aramex all in one box . 

we have forworded the issue to warehuase but we did not get any reply. 

Regards, 

Ezzaldeen 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com