Subject: Re: Collection Delay/MOC - 6247349780
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 13:11:18 +0000

Dear Apoorv,     As nothing is pending from our end, we are proceeding with the ticket # 186211 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.       After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Wed, 23 Dec at  9:06 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 As per your concern, we have checked and we are getting the below response from the Aramex team.  
 
 Response Body

 
{"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]}  

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Wed, 23 Dec at  8:49 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Thank you for checking again, we deleted the RMA and created a new one. The new AWB is 46394416946, can you please check for this. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

  

 From: "FarEye Support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Sent: Wednesday, December 23, 2020 8:18:04 PM Subject: Re: Collection Delay/MOC - 6247349780  

 

 Dear Apoorv, 
 
 As per your concern, we have checked again and still, we are getting the same response from the Aramex team. below we have given for your reference. 

 
{"status":400,"reference_id":"1000368718","timestamp":1608734673093,"execution_time":1500,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]}  

 
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   

  
Call: +91 70-6595-6595 
 || www.getfareye.com

 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Wed, 23 Dec at  8:00 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
 
 Can you please try checking again for the AWB: 46394343494, as per Aramex this is showing record has been created successfully at this time. Please find attached screenshot for the same, this customer has already raised this to MOC, so request you to please try checking this again for collection reference. 
 
 Appreciate your assistance. Thank you for your help! 
 
 Regards, 
 Apoorv