Subject: Re: Re: Late Collection//Order ID: 6242381622
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 11:46:10 +0000

Dear Shakeeb,     The collection reference id for the shared AWB number L151537       As of now, we are proceeding with the ticket # 186728 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85df0bd268840159e8cb077868f8594d45adb321caee3131fea9c37740bfe218 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 25 Dec at  4:13 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern regarding AWB issue,will get back to you with an update soon. 

   

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85df0bd268840159e8cb077868f8594d45adb321caee3131fea9c37740bfe218 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Premanand,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

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                            On
                            Fri, 25 Dec at  4:01 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                              Hi Team,  Please provide the alphanumeric collection Refernce for the following AWB 46391164735  Regards shakeeb