Subject: Re: Refund Not Processed// 6490899343
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 25 Dec 2020 03:56:10 -0700 (MST)

I looped Jeesie in Jira escalation 
https://landmark.atlassian.net/browse/REL-130177 
Wait for her assistance 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 24, 2020 12:19:34 PM 
Subject: Refund Not Processed// 6490899343 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 11-May-2020 
Order ID: 6490899343 

Assistance Required: To process the refund. 

Issue Description: The customer returned the item (162321194 - - Duchini Solid Slip-On Arabic Sandals) that has been received at WH under the RMA: 24037700, kindly assist us to process the refund asap. 

Jira team note: Since this New RMA is created in new ORR, please ask the warehouse team to process the QC to hybris or kindly reach out to the OMS team by raising SR to pass the refund action to hybris. We cannot process the refund from hybris without QC for new RMAs. 

Regards, 
Algaily