Subject: Re: Need to refund
From: Apoorv Joshi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Ezzaldeen Mahyoub <[email-masked]>
Date: Fri, 25 Dec 2020 03:20:52 -0700 (MST)

any update the customer is still claiming he did not get the order 

From: "Muhammad Saad" <[email-masked]> 
To: "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Sanjana Suresh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 21 December, 2020 18:25:37 
Subject: Re: Need to refund 

Hi Landmark team, 
Please find below POD, 

Mohammed Saad 
Account Management 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966593314890 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ] 

On Mon, Dec 21, 2020 at 3:20 PM Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > wrote: 

+ [ mailto:[email-masked] | 
@Muhammad Saad ] 

Please do the needful 

Thanks 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 7:14 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Fathalrahman, Alsharif. Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need to refund 

[ mailto:[email-masked] | @Sanjana Suresh ] [ mailto:[email-masked] | 
@Ramesh Gottimukkala ] Please assist in getting POD for the order. 

Order Date: Dec 3, 2020 

Order ID: 6250769864 

Tracking ID: SD000688665 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 6:55 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Fathalrahman, Alsharif. Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need to refund 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly help us in closing this case in getting POD for this order and approved the refund as well, as customer is chasing his refund or order. 

Regards 

Shakeeb 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 18, 2020 12:42:37 AM 
Subject: Need to refund 

Hi Team 

Problem Statement: Refund approval. 

Order Date: Dec 3, 2020 

Order ID: 6250769864 

Tracking ID: SD000688665 

Total Price: SAR213.30 

Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . I have escalated to shipa for POD and id cusotmer , the courier team never answer . 

Case history: Sun, 13 Dec 202 

Customer's history: ordered with us 4 orders 

Regards, 

Ahmed 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]