Subject: Re: RMA Deletion Request // 9602450339 // 1604626
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: LMG OMS <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, MUBASHER <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Dec 2020 02:40:07 -0700 (MST)

Hi Akshay, 

Can you please ask the concerned team to assist us on priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "LMG OMS" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "MUBASHER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 12:17:52 
Subject: RE: RMA Deletion Request // 9602450339 // 1604626 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] Please update on this. 

INC0933677 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, December 23, 2020 10:45 AM 
To: Akshay Berry <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; MUBASHER <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RMA Deletion Request // 9602450339 // 1604626 

External email sender, please take precaution. 

Hi Akshay, 

Can you please let us know the update regarding the cancellation of RMA 1000004509, The customer is getting frustrated now and he is also threating that he will raise a complain to MOC. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 19 December, 2020 19:09:40 
Subject: RE: RMA Deletion Request // 9602450339 // 1604626 

[ mailto:[email-masked] | @Shakeeb Arsalan ] Raised to tech. 

INC0933677 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 11:13 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; MUBASHER < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RMA Deletion Request // 9602450339 // 1604626 

External email sender, please take precaution. 

OMS team* 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "MUBASHER" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 12:40:57 PM 
Subject: Re: RMA Deletion Request // 9602450339 // 1604626 

Hi Team, 

Please assist in getting the following RMA 1000004509 deleted. 
Jira advised to check with the DXB team. 

Regards 
Shakeeb 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 3:20:15 PM 
Subject: RMA Deletion Request // 9602450339 // 1604626 

Hi Team, 

Order Date : Sep 10, 2020 

Order ID: 9602450339 

Return Tracking ID: 46037985173 

Assistance Required: Need refund to customer 

RMA: 1000004509 

Child Ticket: 1782827 

RMA Deletion Request (Order: 9602450339, RMA: 1000004509) 

As per the update from Jira, they are unable to delete the RMA, and asked to check with OMS team for deletion. 

Refund has been approved, and the customer is chasing on regular basis. 

Kindly delete the RMA so we can process the refund. 

Thanks, 

Nitesh 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com