Subject: Re: Refund not processed - 9617888230
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 25 Dec 2020 02:32:34 -0700 (MST)

Hi Team, 

Please assist in getting the refund processed on the below case. No action taken on following child ticket: 1904904. RMA status is showing return to warehouse but details showing on Oracle. 

Please look into this. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 24 December, 2020 23:44:47 
Subject: Refund not processed - 9617888230 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 26, 2020 
Order ID: 9617888230 
Return Tracking ID: RP112820003241 
RMA: 1000243888 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Dec 01. The refund is pending since then. 

The child ticket 1904904 was raised and the status is closed on Dec 23 with no response. Kindly assist with the refund on priority. 

Regards, 
Nikhil