Subject: Re: Re: Urgent Collection//Order ID: 6243646720
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 09:25:21 +0000

Dear Shakeeb,     The collection reference number for the shared AWB number is L17A12F.      As of now, we are proceeding with the ticket # 186701 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b0f80fb2b0aece3daf2e522ceab2f70a76d3cdeb824923f43dd9a372226de122 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 25 Dec at  2:17 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Shakeeb, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the Alphanumeric collection reference and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b0f80fb2b0aece3daf2e522ceab2f70a76d3cdeb824923f43dd9a372226de122 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

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                            On
                            Fri, 25 Dec at  2:06 PM
                            ,  Shakeeb Arsalan <[email-masked]>  wrote:
                             
 Hi Team,  Please provide the Alphanumeric collection Reference of the following AWB 46391553913  Regards Shakeeb 

 
From: "Ebrahim" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Monday, December 21, 2020 3:35:14 PM Subject: Urgent Collection//Order ID: 6243646720 

    Hi Team,  Problem Statement:Urgent Collection Order Date : Nov 18, 2020 Order ID: 6243646720 Tracking ID: 46391553913 Reference ID: NA 
 
 Kindly arrange the collection on priority basis. 
 Customer contact number: 0590591081 & 0590591082 
 Customer's full address: 
 5725 address, neighborhood telegraphed Alrgamh, Jeddah 22 264 7036, Saudi Arabia Jack Street  Regards, Ebrahim Hageb