Subject: Re: Technical Issue//Order ID: 8211562356
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Dec 2020 02:03:57 -0700 (MST)

Hi Team, 

Any update on the following INC 0896414 
Please check and advise. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 23, 2020 4:14:16 PM 
Subject: Technical Issue//Order ID: 8211562356 

Hi Team, 
Problem Statement: Technical Issue 

Order Date : Nov 2, 2020 
Order ID: 8211562356 
Tracking ID: NA 

Issue Description: The Customer placed the order on Nov 2, 2020, and it is pending since then. 

Case History: The customer reached out to us on Nov 20, 2020, and since then the issue has been escalated to the warehouse team and they have told that the order still under process due to tech issue already escalated to IT 
INC 0896414 
PFB the attached screenshot of the response from warehouse. 

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Ebrahim Hageb