Subject: Re: Late collection
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HAMZA <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 24 Dec 2020 19:25:07 -0700 (MST)

Hi Hamza, 

The AWB is invalid, kindly check the AWB status before escalation. However create a new RMA with the same items and re-escalate it. 

Regards, 
Fauzan 

From: "HAMZA" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 25, 2020 4:10:08 AM 
Subject: Late collection 

Hi Team, 

Problem Statement:Late Collection 
Order Date : Nov 27, 2020 
Order ID: 6248150387 
Tracking ID: 46386857392 
RMA: 1000268511 
Assistance Required: Need Urgent Collection 
Issue Description: The return request was created on 12/2/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

I escalated the case to aramex 6 days ago and no response and they has not collected the returned items yet. 
Kindly check and assist me asap. 

Regards, 
Hamza