Subject: Re: Late refund (Cancelled RMA)
From: AKASH YADAV <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 24 Dec 2020 17:47:42 -0700 (MST)

Returned item name - 162440653 - - Steve Madden Women's Open Toe Textured Strap Sandals 

From: "AKASH YADAV" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 December, 2020 02:14:01 
Subject: Late refund (Cancelled RMA) 

Hi Team, 

Ticket-1897737 

Problem Statement: Late refund (Cancelled RMA) 

Order ID: 6250284962 
RMA: 1000224668 
Tracking ID: RP1125200006120 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash 
LSM CS Team