Subject: Re: RE: Need to mark as NDR or approve the Refund // 6241521088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 00:33:34 +0000

Dear Jessie,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/87e72b249c8a2baddd63e52a79371ebe2df711a300cffab312f4de04427da513 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.      Thanks and Regards,       Aseem Mathews   Technical Engineer | FarEye   Call: +91 70-6595-6595|| www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 24 Dec at  4:05 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Do let us know if any assistance is needed from our end. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/87e72b249c8a2baddd63e52a79371ebe2df711a300cffab312f4de04427da513 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Premanand,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 24 Dec at  3:45 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @Apoorv Joshi 

   
 I don’t believe we can change the status from Delivered to NDR anymore. 

   
 
@Ramesh Gottimukkala the order has been incorrectly updated as Delivered
 instead of NDR. 

   
 Since we can no longer update the status, we will proceed with manual refund instead. 

   
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Thursday, December 24, 2020 1:41 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Samer Salmeh
 <[email-masked]>; Mohammad Musaed <[email-masked]> 
Subject: Re: Need to mark as NDR or approve the Refund // 6241521088 

 

 
External email sender, please take precaution.

 

 
 
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 @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:"Calibri "; color:#1F3864; font-style:italic;} .MsoChpDefault {mso-style-type:export-only;
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 Hi Team, 

 

   

 
 Please assist on the below case. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 
Apoorv 

 

   

 

 
 
From:
"Vishwajeet Singh" <[email-masked]> 
To: "FarEye Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations
 dxbteam" <[email-masked]> 
Sent: Tuesday, December 22, 2020 11:53:40 AM 
Subject: RE: Re: Need to mark as NDR or approve the Refund  // 6241521088

 

  

 

 
 
Dear Team,

 

 

 
Kindly raise SR to change status in OMS/Hybris 01st post that we can ask FE team to revert the status

 

 

 

 

 

 

Regards,

 
 
VJ

 
 
Supply Chain || Landmark Group

 
 
Landmark Tower, 18th Floor , Dubai Marina

 
 
UAE M    
+971-585429874

 
 
UAE P     
+971-45174259

 
 
KSA M    
+966-596014307

 

 

 

 
From: FarEye Support
 <[email-masked]>  
Sent: Monday, December 21, 2020 8:39 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>;
[email-masked]; [email-masked]; seeta.seeta <[email-masked]>;
[email-masked]; 
[email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Need to mark as NDR or approve the Refund // 
6241521088

 

   

 
External email sender, please take precaution.

 

 

 
Dear Vishwajeet,

 

 

 

 
 
Kindly approve the above request.

 

 

 

 

 

 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cc45a45527c014b006913ed3be5033638903c3d4d999ede62f5513e282fcf47e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details. 

 

 

 

 

 

 

 

 

Thanks,

 

 

 
 
Shailesh Bisht, 

 

 

 
Technical Engineer

 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91
 70-6595-6595

 

 

 

 

 

 

 
7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged.
 Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions
 in the contents of the message. 

 

 

 
 
On
Mon, 21 Dec at 9:47 PM , Shakeeb Arsalan <[email-masked]> wrote:

 

 
 Hi Team, 
 
PFA and initiate the RTO. 
 
Regards 
shakeeb 

 

 

 

 
 
From:
"Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>,
 "Akshay Berry" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Seeta Seeta" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]>,
 "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, December 17, 2020 2:25:29 PM 
Subject: Re: Need to mark as NDR or approve the Refund  // 
6241521088

 

 

 
 
 Hi Team, 

 

 
 
 Requesting you to help us in closing this case. 

 

 
 
 Regards 

 
 
 Shakeeb 

 

 

 

From:
"Meshari Alshudukhi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 13 December, 2020 12:35:51 
Subject: Need to mark as NDR or approve the Refund  // 
6241521088

 

 

 
 
 Hi team, 

 

 
 
 Order Date : Nov 12, 2020 

 
 
 Order ID: 6241521088 

 
 
 Tracking ID: CRDSAL0099533620 

 

 
 
 Assistance Required: Need to mark as NDR or approve the Refund 

 

 
 
 Issue Description: , As for hybris "showing" the order delivered and customer say I did not receive and
 Saudi post tracking Id referencing Return to Origin 

 

 
 
 Regards, 

 
 
 Meshari. 

 

 

 

 

 

 

 

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www.landmarkgroup.com 

 

 

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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