Subject: Re: Re: Update status to Delivered.
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 20:57:10 +0000

Dear Shakeeb,     As per your concern, we have done the required changes. Please refer to the below screenshot:           As of now, we are proceeding with the ticket # 186170 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4dfcf735b703d3e06fb05a479791b8791be2ab0c81e7f1318937ec5d114dfd76 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.      Thanks and Regards,       Aseem Mathews   Technical Engineer | FarEye   Call: +91 70-6595-6595|| www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 24 Dec at  9:58 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pl change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, December 24, 2020 4:30 AM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Update status to Delivered. 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

​

 

 We request you to please provide an update on the previous mail. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4dfcf735b703d3e06fb05a479791b8791be2ab0c81e7f1318937ec5d114dfd76 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
  Thanks and Regards,

 

  

 

  Aseem Mathews

 

 
 Technical Engineer | FarEye

 

 
 Call: +91 70-6595-6595||

www.getfareye.com

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 23 Dec at 3:59 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Vishwajeet, 

 

​

 

 Please provide your approval. So that we can proceed further. 

 

   

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4dfcf735b703d3e06fb05a479791b8791be2ab0c81e7f1318937ec5d114dfd76 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 23 Dec at 3:36 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please assist in getting the status of the order updated to Delivered as the customer received the order on Nov 26th 2020.  

 

 

Regards 
Shakeeb 

 

 

From:
"YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, December 19, 2020 3:14:29 PM 
Subject: Update status to Delivered.

 

  

 

 
 
 Hi Team, 

 

 
 
 Subject: Update status to Delivered. 

 

 
 
 Order No: 6246111168 

 
 
 Order Date: Nov 23, 2020 

 
 
 Tracking ID: 46383570903 

 
 
 Ticket:1840586 

 

 
 
 Issue Description:  As per the tracking ID 46383570903, the order was delivered on 26 Nov 2020. However, the status of the order in Hybris is showing "IN_TRANSIT". 
 The customer confirmed that she has received the above order and now she wants to create return request for some items. 

 

 
 
 Assistance Required: Kindly Update status to "Delivered". 

 

 
 
 Regards, 

 
 
 Yasser 

 

 

 

 

186170:211857

 

 

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