Subject: Order not placed while the card debited - Ticket ID 1861058
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 24 Dec 2020 13:29:52 -0700 (MST)

Hi Team, 

WIth regards to ticket id 1861058, the customer is complaining that the order has not been placed successfully, while the card has been debited. The customer has shared the transaction details for the same. Attached screenshot for the same. 

Amount: SAR 99.10 
Date: Dec 08, 2020 
Transaction ID: 900002 

Kindly assist with the refund. 

Regards, 
Nikhil.