Subject: Refund not processed for returned items - 9616022755
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 24 Dec 2020 10:13:45 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: 20th Nov 2020 
Order ID: 9616022755 
RMA: 1000206402 
Items IDs: 159917631 - 161323217 - 160036467 - 161572468 
Tracking ID: 46043766156 

Assistance Required: Need urgent Refund 

Issue Description: Please check if you have received the items mentioned above with the RMA 1000206402 as the customer created 2 return requests and handed over both of them to the same courier under the following AWB 46043766156. 

We have raised a child ticket 1892977, which is closed on Dec 20 with no response. Kindly assist with the refund for above mentioned RMA, as in Oracle BI no extra items have been received. 

Thank you for your help 

Regards, 
Nikhil