Subject: Re: Collection Delay/MOC - 6247349780
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 24 Dec 2020 08:16:44 -0700 (MST)

Hi Team, 

Please advise further on the below case. Case already MOC: https://mci.gov.sa/ar/Pages/MobileApps.aspx 

Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 24, 2020 5:41:24 PM 
Subject: Re: RE: Collection Delay/MOC - 6247349780 

Dear Mohd, 

As per your concern, we have checked again and still, we are getting the same response from the Aramex team. we have given below for your reference. we request you to please coordinate with the Aramex team. 

{"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a | https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Thu, 24 Dec at 1:53 PM , FarEye Support <[email-masked]> wrote: 
Dear Imran, 
Thanks for contacting FarEye, 
We would like to let you know that we are looking into your concern regarding collection delay,will get back to you with an update soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a | https://fareye.freshdesk.com/public/tickets/dade2d5874df2e8acf631736db29c707643e0c51deb4711045f887e2c9c53b7a ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Thu, 24 Dec at 1:35 PM , Mohd Imran <[email-masked]> wrote: 
Hi [ mailto:[email-masked] | 
@FarEye Support ] , 
Can you check again if we can get the ref # from AWB # 46394416946. 
Regards , 
Mohd. Imran 
Customer Support WEB TEAM. 
Landmark Tower, Dubai 
+971-45172116 
From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, December 23, 2020 8:04 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Collection Delay/MOC - 6247349780 
Importance: High 
External email sender, please take precaution. 
Hi Team, 
As per Fareye there is no collection reference, we have generated AWB two times already. Customer has already raised this to MOC. Please advise how to go about arranging this collection with Aramex without collection ref. 
Customer can be reached on +966566164401 and they have confirmed that the contact number is correct as well. 
Please look into this and advise on priority. Thank you for your help! 
Regards, 
Apoorv 

From: "FarEye Support" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 9:06:11 PM 
Subject: Re: Collection Delay/MOC - 6247349780 
Dear Apoorv, 
As per your concern, we have checked and we are getting the below response from the Aramex team. 

Response Body 
{"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 
You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786269263%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OzPD%2FYzfQ1u4vAkX9O4jAQ5dj%2B8ivCv3c4YXe%2FQcnlM%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786269263%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n26EeKNlV1EyZCiBndNU0SptfUtJrOAloSOJ93eUsrM%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786279262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lc%2Bd773fS10wxg%2FXotaAHzEFOR6ZFpwWBqzEGO4Y%2Fiw%3D&reserved=0 | 
www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Wed, 23 Dec at 8:49 PM , Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Hi Team, 
Thank you for checking again, we deleted the RMA and created a new one. The new AWB is 46394416946, can you please check for this. 
Thank you for your help! 
Regards, 
Apoorv 

BQ_BEGIN

From: "FarEye Support" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 8:18:04 PM 
Subject: Re: Collection Delay/MOC - 6247349780 
Dear Apoorv, 
As per your concern, we have checked again and still, we are getting the same response from the Aramex team. below we have given for your reference. 
{"status":400,"reference_id":"1000368718","timestamp":1608734673093,"execution_time":1500,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786279262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zJvj0MfjLN9iRsM7PUF5kTB4KwY9%2FdNWOUjFtCWJDcQ%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786289254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dKN9gjY9bT9eu946SJlJ4a3zpE49tGMFnIzs7L0DjcQ%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 
Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786289254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SYcW8uCJOL9AsE193X%2FdkxvC8fLxHLpWPuosCMFEqcM%3D&reserved=0 | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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