Subject: RE: Re: Refund Not Processed // 2000530255 [CaseReference:CAI/1220/46017]
From: "Service Center - CAI Consumer" <[email-masked]>
To: <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Thu, 24 Dec 2020 16:38:33 +0200

Dear Valued Customer

Greetings

Kindly be noted that the shipment returned on 9/12 under HAWB 43826832781

Kindly note that this request has been closed automatically by
our system

For any other requests & inquiries please make sure to
change the subject of the E-mail, and remove the case reference to open a new
ticket in our system to be able to look into your new requests or inquiries.

Best Regards
Youssef Amr

From: [email-masked]
Sent: 12/24/2020 1:50:00 PM
To: [email-masked]
CC: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Subject: RE: Re: Refund Not Processed // 2000530255

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Issue : Return

Order Date : Nov 18, 2020

Order ID: 2000530255

Return Tracking ID: 43825519430

RMA: 1000238292

Please confirm if the return mentioned above has been submitted to the WH or not?

the customer is chasing us for the refund.

Request you to return the Order ASAP.

Regards

shakeeb

From: "Mohammad Shafeeque" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Cc: "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Saturday, December 19, 2020 6:14:43 PM

Subject: Refund Not Processed // 2000530255

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Nov 18, 2020

Order ID: 2000530255

Return Tracking ID: 43825519430

RMA: 1000238292

Child ticket: 1885511

Assistance Required: Need refund for customer.

Issue Description: Return request was made on 28 Nov, 2020, and as per aramex website the order is collected and delivered on 06 Dec 2020. Kindly deliver the return items to the WH so that they can process the refund for the RMA: 1000238292

Regards,

Shafeeque