Subject: Re: RE: To change the order status as NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 13:54:59 +0000

Dear Jessie,         As nothing is pending from our end as of now, we are proceeding with the ticket # 185951 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3b6132a930d4568afa33dfb7eed37d6e09b73b5e8f184218e380e99622951c33 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Saurabh Deo, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Wed, 23 Dec at  5:50 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 As per your request, we have published the RTOInitiated ​status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.  

 {   "customer_shipment_id": "Z2102624",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-14 13:31:00",   "entry_type": "Hybris",   "order_id": "6234707509",   "chargeable_weight": "",   "scac": "ZAJ",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "Z2102624",   "reference_number": "Z2102624" } 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3b6132a930d4568afa33dfb7eed37d6e09b73b5e8f184218e380e99622951c33 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Sanjeev Pandey,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Wed, 23 Dec at 12:17 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pl change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, December 22, 2020 9:00 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: To change the order status as NDR 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

​

 

  

 

Greeting from FarEye! 
We have received your concern to update the order status. 
​

 

 @Vishwajeet, We need your confirmation to proceed. 

 

   

 
 @Jessie, post approval we will proceed further. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/3b6132a930d4568afa33dfb7eed37d6e09b73b5e8f184218e380e99622951c33 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Harshita Raj, 

 

 

 
Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
On Tue, 22 Dec
at 10:02 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 @Seeta Seeta 

 

 

 
 What is the status in Zajil? 

 

 

 
 This should have been escalated to Fareye. 

 

 

 
 @FarEye Support
 please initiate RTO. 

 

 

 
 2020-11-14 

 
 
 13:31:00 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Thursday, December 17, 2020 1:50 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>;
 Mohammad Shafeeque <[email-masked]> 
Subject: Re: To change the order status as NDR 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Requesting you to assist us to update the order status as Delivered.

 

 

 

 

   

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Thursday, 17 December, 2020 15:04:14 
Subject: To change the order status as NDR

 

 

 

 

 

Hi Team,

 

 

 

 
 
Problem Statement: To change the order status as NDR

 

 

 

 
 
Order Date : 21/10/2020

 

 

 

 
 
Order ID:  6234707509

 

 

Return Tracking ID: Z2102624

 

 

Assistance Required: To change the order status as NDR to refund the customer

 

 

 

 
 
Issue Description: As per the tracking details the order has been returned to the WH. but the status is still not updated  in the Hybris .

 

 

Kindly ​update the status as NDR to refund the customer.

 

 

 

 

 

Regards,

 

 

Shafeeque

 

 

   

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential
 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
 
185951:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com