Subject: Re: Missing item/Need refund approval: Order ID:9619600439 Tracking ID:46045645601 RMA:1000295511
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 24 Dec 2020 06:32:16 -0700 (MST)

Hi Jessie, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 24, 2020 6:25:55 PM 
Subject: Missing item/Need refund approval: Order ID:9619600439 Tracking ID:46045645601 RMA:1000295511 

Hi Team, 

Problem Statement: Refund Not Processed 

Case id - 1855010 
Child ticket: 1855574 
Order Date :02-Dec-2020 
Order ID:9619600439 
Tracking ID:46045645601 
RMA:1000295511 

Assistance Required: Missing item/Need refund approval 

Amount needs to be refunded: AED 120.60 

Total order value: AED 219.60 

Issue Description: The customer made return request on 05/12/20 and the courier team collected the items on 6/12/20 and the items delivered to warehouse. The tracking status seems invalid. 

Case history: The customer reported the issue on 10/12/2020 and we have raised the child ticket for the same and as per the response we have not received physically. 

Customer history: The customer is shopping with us since 5/2/2020 and completed 2 orders till now. 

Regards, 
Manish