Subject: Re: Deduction & [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 24 Dec 2020 06:21:23 -0700 (MST)

Hi Malik, 

PFB bank details the customer has shared. 

name: Hamdiya Dhaif Ahmed Al-Ghamdi 
Bank : Arab National Bank 
account number: 0108057884660012 
IBIN: SA6930400108057884660012 
Branch : 0338 

Regards, 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, December 21, 2020 8:32:33 PM 
Subject: RE: Deduction & [email-masked] 

Hi Apoorv , 

Please get bank details from customer to process refund of SAR 838.70 

Order 6248132706 

Regards, 

Malik 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, December 8, 2020 4:39 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Deduction & [email-masked] 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 10:10:59 AM 
Subject: Deduction & [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

The customer claims that the amount of 838.7 SAR has been deducted from his account as per attach which include all information. 

The customer placed a shipment request on 11/27/2020, and he chose to pay by debit / credit card and the amount has already been deducted from the customer's account, but the system did not send an order number to the customer and did not confirm it. 

Kindly check and do the needful. 

Regards, 

Samer 
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