Subject: Refund Not Processed for NDR order
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 24 Dec 2020 06:04:41 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed for NDR order 

Order Date : 21/10/2020 

Order ID: 6234707509 
Return Tracking ID: Z2102624 
Child ticket : 1766590 
Assistance Required: urgent refund 

Issue Description: As per the tracking details the order has been returned to the WH. but the refund is not processed for the RMA :1000368754 
Kindly process the RMA 1000368754 as the order is NDR. 
Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 17, 2020 3:04:14 PM 
Subject: To change the order status as NDR 

Hi Team, 

Problem Statement: To change the order status as NDR 

Order Date : 21/10/2020 

Order ID: 6234707509 
Return Tracking ID: Z2102624 
Assistance Required: To change the order status as NDR to refund the customer 

Issue Description: As per the tracking details the order has been returned to the WH. but the status is still not updated in the Hybris . 
Kindly ​update the status as NDR to refund the customer. 
Regards, 
Shafeeque