Subject: Re: Re: NDR 6240914014
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 12:18:18 +0000

Dear Yasser,     Please update so that we could proceed further with the case.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Saurabh Deo, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Tue, 22 Dec at 11:51 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Yasser, 

  

 Kindly raise SR to change the status in OMS & Hybris post that we can ask FE team to revert the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Monday, December 21, 2020 8:09 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: Re: NDR 6240914014 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 21 Dec at 6:15 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 
Thanks for contacting FarEye!! 
We have received your concern regarding RTO intiatiaon. We are working on the same and will update you soon. 

 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/a02d1ef07871f99ae937a8ad6993fda5a8752a4182975c8e78ecc51c8de26993 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Prabhjot Kaur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Mon, 21 Dec at 6:01 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please initiate the RTO for the below order

 
 
 Order ID: ​6240914014 

 
 
 Tracking ID: ​SD000400985 

 

 

 

 
Regards 
Shakeeb 

 

 

From:
"YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 21, 2020 4:12:58 PM 
Subject: NDR

 

  

 

 
 HI Team, 

 

 
 
 Problem Statement: NDR 

 

 
 
 Order ID: ​6240914014 

 

 Order Date : Nov 10, 2020 

 

 Tracking ID: ​SD000400985 

 

 
 
 Issue Description: As per hybris, the status is showing  "DELIVERED" on 1/14/20. However, As per the tracking ID SD000400985, the status is showing  "Package Returned"
 on 23/11/2020.   

 

 
 
 kindly do the needful Regards. 

 

 
 
 Regards, 

 
 
 Yasser 

 

 

 

 
 
185576:211857

 

 

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