Subject: RE: Late Collection Case id - 1864949 Order Number: 6248348743
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Imran Masih <[email-masked]>
Date: Thu, 24 Dec 2020 11:06:55 +0000

Dear,

Collection will be arranged as scheduled.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 24, 2020 2:06 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Imran Masih <[email-masked]>; Sanad Zawaneh <[email-masked]>
Subject: Re: Late Collection Case id - 1864949 Order Number: 6248348743

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46394694113;L24529C

Ansha Shan
+966561315365
Near King Faisal Hospital
Al Maabdah
Makkah
Saudi Arabia (SA)

Please arrange this collection on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 4:17:21 PM
Subject: Re: Re: Late Collection  Case id - 1864949 Order Number: 6248348743

Dear Apoorv,

The collection reference number for the shared AWB number is L24529C.

As of now, we are proceeding with the ticket # 186510 closure. Should you need any further information, please do not hesitate to contact us at [email-masked]<mailto:[email-masked]> or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576130656%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KRPOPWxhYaYh1OMfBzx3BChoXZq2PAtaXWi4R%2Fg%2F68s%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576130656%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Nq%2FPGWf2kTBlmoOu5EiUfYAo0OiXXYmiGzeEpfKycUY%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576140651%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mBHZuuQM1GXiuEk%2FayxnvXcuOwa8Vr5u66c13NZGmy0%3D&reserved=0>

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On Thu, 24 Dec at 3:56 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Apoorv,

Thanks for contacting FarEye!!
We have received your concern regarding the collection reference number. We are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576160636%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rGXq13cLbnJr7X7VE4Bt334B8bAteJevNo%2FaBl5Ezx8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576170634%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BURZEa2aLyY4pVcMZ47OWkAg7GYQH39VFcH4wRqSPVo%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C67b1112525474faad37808d8a7fbe1ca%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637444047576170634%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M5URUM0ch7BkwcERuIjRffJx%2BPlilV3iYvXutKWpHlU%3D&reserved=0>

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On Thu, 24 Dec at 3:25 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

AWB: 46394694113
Order Number: 6248348743

Please share the collection reference for the above AWB.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 3:17:21 PM
Subject: Late Collection  Case id - 1864949 Order Number: 6248348743

Hi Team,

Kindly find the collection reference "L02F016" and arrange the collection on a priority.

Problem statement - Late Collection

Case id - 1864949
Order Number: 6248348743
Order Created: 11/28/2020
AWB - 46387071360; L02F016

Assistance Required: Need Urgent Collection
​
Issue Description: The return request was created on  and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Manish

186510:211857