Subject: Re: Late Collection Case id - 1864949 Order Number: 6248348743
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Imran Masih <[email-masked]>, SanadZ <[email-masked]>
Date: Thu, 24 Dec 2020 04:05:50 -0700 (MST)

Hi Team, 

AWB: 46394694113;L24529C 

Ansha Shan 
+966561315365 
Near King Faisal Hospital 
Al Maabdah 
Makkah 
Saudi Arabia (SA) 

Please arrange this collection on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, December 24, 2020 4:17:21 PM 
Subject: Re: Re: Late Collection Case id - 1864949 Order Number: 6248348743 

Dear Apoorv, 

The collection reference number for the shared AWB number is L24529C . 

As of now, we are proceeding with the ticket # 186510 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595. 

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

Please provide your valuable feedback. 

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d | https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Prabhjot Kaur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Thu, 24 Dec at 3:56 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

Thanks for contacting FarEye!! 
We have received your concern regarding the collection reference number. We are working on the same and will update you soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d | https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Prabhjot Kaur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Thu, 24 Dec at 3:25 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

AWB: 46394694113 
Order Number: 6248348743 

Please share the collection reference for the above AWB. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 24, 2020 3:17:21 PM 
Subject: Late Collection Case id - 1864949 Order Number: 6248348743 

Hi Team, 

Kindly find the collection reference "L02F016" and arrange the collection on a priority. 

Problem statement - Late Collection 

Case id - 1864949 
Order Number: 6248348743 
Order Created: 11/28/2020 
AWB - 46387071360; L02F016 

Assistance Required: Need Urgent Collection 
​ 
Issue Description: The return request was created on and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Manish 

BQ_END

186510:211857