Subject: Re: Re: Late Collection Case id - 1864949 Order Number: 6248348743
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 10:47:21 +0000

Dear Apoorv,     The collection reference number for the shared AWB number is L24529C.      As of now, we are proceeding with the ticket # 186510 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Thu, 24 Dec at  3:56 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 Thanks for contacting FarEye!! We have received your concern regarding the collection reference number. We are working on the same and will update you soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/37d1112e81fa59ceb9e9fc7b1ad4e03d0830b970596b7c7f4cd839d8cfa5ef9d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Thu, 24 Dec at  3:25 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 AWB: 46394694113 
 Order Number: 6248348743 
   
 Please share the collection reference for the above AWB. 
   
 Thank you for your help! 
   
 Regards, Apoorv 

 
From: "Manish Kumar" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Cc: "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Thursday, December 24, 2020 3:17:21 PM Subject: Late Collection  Case id - 1864949 Order Number: 6248348743 

  
 Hi Team, 
  Kindly find the collection reference "L02F016" and arrange the collection on a priority. 
  Problem statement - Late Collection 
  Case id - 1864949 
 Order Number: 6248348743 
 Order Created: 11/28/2020 
 AWB - 46387071360; L02F016 
  Assistance Required: Need Urgent Collection 
 ​ 
 Issue Description: The return request was created on  and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 
  Regards, 
 Manish