Subject: RE: Late Shipping // 9612820310 // 1706281
From: Manjit Gurung <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 24 Dec 2020 10:37:07 +0000

Hi Seeta,

As per IT this is showing cancelled status.

Thanks & Regards,

Manjit Gurung
Supervisor - Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
https://goo.gl/maps/ZfPrbSP3SvwU4JXKA

From: Seeta Seeta <[email-masked]>
Sent: Thursday, December 24, 2020 1:53 PM
To: Manjit Gurung <[email-masked]>
Cc: Hamza Hafeez <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping // 9612820310 // 1706281

External email sender, please take precaution.
Hi Manjit,

Still there is no update on the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "manjit gurung" <[email-masked]<mailto:[email-masked]>>
To: "hamza hafeez" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 December, 2020 20:01:51
Subject: RE: Late Shipping // 9612820310 // 1706281

Team,

Below SR for the same.

INC0934579

Thanks & Regards,

Manjit Gurung
Supervisor - Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=04%7C01%7CManjit.Gurung%40landmarkgroup.com%7C4fefba3d44954117dbb308d8a7f1bb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444003970162561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3TrY9gzYzObbxCN3%2Fhw9saK4E1Eby0YGpOt3A2N2Rjg%3D&reserved=0>
https://goo.gl/maps/ZfPrbSP3SvwU4JXKA<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2FZfPrbSP3SvwU4JXKA&data=04%7C01%7CManjit.Gurung%40landmarkgroup.com%7C4fefba3d44954117dbb308d8a7f1bb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444003970162561%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z4%2FGMroIZ0iZYIevmHE2%2FhdVX8PpiTsDewCpJbIk30M%3D&reserved=0>

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 9:21 AM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 9612820310 // 1706281

Hi @Manjit<mailto:[email-masked]>,

Please can you raise an SR for this case?

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=04%7C01%7CManjit.Gurung%40landmarkgroup.com%7C4fefba3d44954117dbb308d8a7f1bb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444003970172555%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y4mZdUDHR07y5E3vaELqMJI5gCt0JLgjZFgrk3sM4mk%3D&reserved=0>

From: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 3:27 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 9612820310 // 1706281

@Hamza Hafeez<mailto:[email-masked]> : Subject order not showing in our system, Pls check & update.

Thanks & Regards,

Manjit Gurung
Supervisor - Jebel Ali Warehouse

[SHOEMART logo (002)]
Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=04%7C01%7CManjit.Gurung%40landmarkgroup.com%7C4fefba3d44954117dbb308d8a7f1bb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444003970172555%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QLcri2lgQDSiQ76Ysqtm9mbmfoIWn9vD%2FIkgXdEUvIc%3D&reserved=0>
https://goo.gl/maps/ZfPrbSP3SvwU4JXKA<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2FZfPrbSP3SvwU4JXKA&data=04%7C01%7CManjit.Gurung%40landmarkgroup.com%7C4fefba3d44954117dbb308d8a7f1bb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444003970182558%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FNxUqOJ7AcMY1TxWJkx9LEVckWfK7JGyg7bc%2B5a%2BCfE%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 2:59 PM
To: Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping // 9612820310 // 1706281

Hi @Manjit Gurung<mailto:[email-masked]>,

Please help to get this order dispatched on priority.

Order Date : Nov 7, 2020

Order ID: 9612820310

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 9:43 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping // 9612820310 // 1706281

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 December, 2020 13:56:22
Subject: Re: Late Shipping // 9612820310 // 1706281

Hi Team,

The Customer is asking for a call from the manager. Kindly look into this and help us to close the case.

Thanks,
Nitesh
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 19:48:36
Subject: Late Shipping // 9612820310 // 1706281

Hi Team,

Problem Statement:  Late Shipping

Order Date : Nov 7, 2020

Order ID: 9612820310
Tracking ID: NA
Assistance Required: Need Urgent Delivery

Child Ticket: 1709947 has been created

Issue Description: Customer placed order on Nov 7, 2020 and till now he/she has not received the order. As per the hybris the order status is in progress.

Customer is chasing us for his/her order so we request you to expedite the delivery date.

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com