Subject: Re: Late refund issue. Case id - 1840753 Order ID: 9615146488
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Gaurav Kumar, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Aji Chacko <[email-masked]>, anwar panery <[email-masked]>, deepak damodaran <[email-masked]>
Date: Thu, 24 Dec 2020 03:11:11 -0700 (MST)

Hi Jessie, 

The customer is very disappointed now regarding the below refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "deepak damodaran" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Gaurav Kumar, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Aji Chacko" <[email-masked]>, "anwar panery" <[email-masked]> 
Sent: Saturday, 19 December, 2020 14:55:24 
Subject: RE: Late refund issue. Case id - 1840753 Order ID: 9615146488 

Hi Jessie, 

Regarding this issue we have raised the SR and send the mail to [ mailto:[email-masked] | 
@Gaurav Kumar (TCS) ] . 

Thanks & Regards, 

Deepak Damodaran 

From: Jessie Caparas <[email-masked]> 
Sent: Saturday, December 19, 2020 12:02 AM 
To: Deepak Damodaran <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Aji Chacko <[email-masked]>; Anwar P. Panery <[email-masked]> 
Subject: RE: Late refund issue. Case id - 1840753 Order ID: 9615146488 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Has this been escalated to tech? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 3:05 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Aji Chacko < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late refund issue. Case id - 1840753 Order ID: 9615146488 

Hi Jessie, 

Regarding the tracking ID 46043883443 we have processed . And closed the container also . Bu the status is still showing new. 

Thanks & Regards, 

Deepak D 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 11:01 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late refund issue. Case id - 1840753 Order ID: 9615146488 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

Can you please check if return has been received for AWB 46043883443 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 8:56 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late refund issue. Case id - 1840753 Order ID: 9615146488 

External email sender, please take precaution. 

Hi Jessie, 

Please update on on the below issue as the customer is now asking for an exact date that when the refund is going to be processed. 

The refund is pending since 23 Nov 2020. 

Than you for your help. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 December, 2020 22:41:25 
Subject: RE: Late refund issue. Case id - 1840753 Order ID: 9615146488 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Raised to tech INC0928542 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 8:24 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late refund issue. Case id - 1840753 Order ID: 9615146488 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in getting an update on the below Incident ID as the case is pending since Nov, 2020. RMA is showing in reached at warehouse status. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 8:03:04 PM 
Subject: Late refund issue. Case id - 1840753 Order ID: 9615146488 

Hi Team, 

Kindly note that we have received the below update on the child ticket #1845280 however the refund still not processed. 

AWB processed done, unfortunately the awb status in system still in new for process. Same SR raised to IT. INC0926016 

	

RETURN_ORDER 

	

SALES_ORDER_NO 

STATUS 

COURIER_PARTNER 

AWB_NO 

ITEM_ID 

CONCEPT_NAME 

RETURN_QTY 

RECEIVED_QTY 

1000210552 

9615146488 

NEW 

ARA 

46043883443 

161723900 

Lifestyle 

1 

1 

1000210552 

9615146488 

NEW 

ARA 

46043883443 

161348506 

Splash 

1 

1 

1000210552 

9615146488 

NEW 

ARA 

46043883443 

160033914 

Shoemart 

1 

1 

In Reading Gaurav , pls check the sr raised. INC0926016 

Problem Statement: Late refund issue. 

Case id - 1840753 

Order Date : 18 Nov,2020 

Order ID: 9615146488 

Tracking ID: 46043883443 

Assistance Required: Refund Asap for the order 9615146488. 

Issue Description: Return request was created on 23 Nov,2020 but still there is no progress in Refund. Customer Waiting for refund for too long. So kindly please arrange the refund for the order as soon as possible. 

Regards, 

Manish 

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