Subject: RE: Wrong item returned - 9615471831
From: Tanveer Sawant <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shahazad Kallittavalappil <[email-masked]>
Cc: Eugene ocoy <[email-masked]>, Mohd Imran <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>
Date: Thu, 24 Dec 2020 09:47:47 +0000

Dear

Wrong collected item returned to customer under 46046452266

------------------------
Best Regards,
Tanveer

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 24, 2020 1:46 PM
To: Tanveer Sawant <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>
Cc: Eugene ocoy <[email-masked]>; Mohd Imran <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>; con loc <[email-masked]>; deepak damodaran <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Wrong item returned - 9615471831

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please assist on the below, as per warehouse team they handed over the items to Aramex under 46043403534 to deliver them back to the customer. Customer is reporting to us they have not received the items yet and when they contacted Aramex they were advised that the AWB should be different when returning items to us.

They have provided to us the following case reference: DXB/1220/372812

Please assist in getting this investigated and delivering the items to the customer on priority. Customer can be reached on +971564772512

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Indunil Indika DiasPonna Hennadige" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Willksina" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 5:24:31 AM
Subject: RE: Wrong item returned - 9615471831

Hi Apoorv

Please check bellow highlight line in delivery sheet with same AWB we return back to Aramex on 06 th December 9, 2020

Delivery Note

No. --2020-1206

To:
SAJID Hussain
06-Dec-20

ARAMEX

Total pkt.
13

From-Conloc Jabel ali warehouse-Dubai

ITEM NOT BELONG TO LANDMARK

SR #
AWB #
ORDER #
ITEM
PKT
1
46043657925
9612622137
Item belongs to sheine
1
2
46044909153
9617458080
Esbelt lingerie
1
3
46045093990
9617625006
Item belongs to sheine
1
4
46044903251
9617390169
Shoe SHE@IN
1
5
46043389265
9614074862
AEROPOSTALE Tshirt
1
6
46043964816
9616603080
no item id
1
7
46045167770
9617792585
Item belongs to sheine
1
8
46043093552
9614334282
Fist cry item
1
9
46043580295
9615408613
Sun & Sand item
1
10
46043742253
9616093556
Fist cry item
1
11
46043403534
9615471831
Amazon item
1
12
46043974292
9616867869
LED blube othrer brand
1
13
46043862981
9615349655
Other brand cream
1
TOTAL
13

Thanks & Regards
indunil

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: 08 December 2020 15:43
To: Indunil Indika DiasPonna Hennadige <[email-masked]<mailto:[email-masked]>>
Cc: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Willksina <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item returned - 9615471831

External email sender, please take precaution.
Dear Indunil,

Kindly share the AWB under which the items has been handover to Aramex.

Regards,
Apoorv

________________________________
From: "Indunil Indika DiasPonna Hennadige" <[email-masked]<mailto:[email-masked]>>
To: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 4:34:12 AM
Subject: RE: Wrong item returned - 9615471831

Hi Team

Regarding wrong item we received from Aramex with same AWB
And this item we handover to Aramex courier tomorrow for send back to customer

Thanks & Regards
indunil

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: 05 December 2020 18:48
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Indunil Indika DiasPonna Hennadige <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item returned - 9615471831

Hi Indunil,

Pls check and revert back.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 05, 2020 6:35 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item returned - 9615471831

Hi @Eugene Ocoy<mailto:[email-masked]> @Con Loc<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Can we help customer in below issue.

With reference to the order number: 9615471831
AWB: 46043403534

Customer returned wrong items in this order, items belong to her Amazon order and she has to return those items back to Amazon. Customer is requesting to send the wrong items back to her and collect the correct items from her.
Attaching the images of the items she mistakenly returned.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 1:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Wrong item returned - 9615471831

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9615471831
AWB: 46043403534

Customer returned wrong items in this order, items belong to her Amazon order and she has to return those items back to Amazon. Customer is requesting to send the wrong items back to her and collect the correct items from her.
Attaching the images of the items she mistakenly returned.

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>