Subject: Re: Wrong item returned - 9615471831
From: Apoorv Joshi <[email-masked]>
To: tanveer <[email-masked]>, shahazad kallittavalappil <[email-masked]>
Cc: Eugene ocoy <[email-masked]>, Mohd Imran <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 24 Dec 2020 02:45:31 -0700 (MST)

Hi Team, 

Please assist on the below, as per warehouse team they handed over the items to Aramex under 46043403534 to deliver them back to the customer. Customer is reporting to us they have not received the items yet and when they contacted Aramex they were advised that the AWB should be different when returning items to us. 

They have provided to us the following case reference: DXB/1220/372812 

Please assist in getting this investigated and delivering the items to the customer on priority. Customer can be reached on +971564772512 

Thank you for your help! 

Regards, 
Apoorv 

From: "Indunil Indika DiasPonna Hennadige" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Eugene ocoy" <[email-masked]>, "Mohd Imran" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Willksina" <[email-masked]> 
Sent: Wednesday, December 9, 2020 5:24:31 AM 
Subject: RE: Wrong item returned - 9615471831 

Hi Apoorv 

Please check bellow highlight line in delivery sheet with same AWB we return back to Aramex on 06 th December 9, 2020 

	

Delivery Note 

	

	

No. --2020-1206 

	

To: 	

SAJID Hussain 	

06-Dec-20 	

	

	

ARAMEX 	

	

	

Total pkt. 	

13 

	

From-Conloc Jabel ali warehouse-Dubai 	

	

	

ITEM NOT BELONG TO LANDMARK 	

	

SR # 	

AWB # 	

ORDER # 	

ITEM 	

PKT 

1 	

46043657925 	

9612622137 	

Item belongs to sheine 	

1 

2 	

46044909153 	

9617458080 	

Esbelt lingerie 	

1 

3 	

46045093990 	

9617625006 	

Item belongs to sheine 	

1 

4 	

46044903251 	

9617390169 	

Shoe SHE@IN 	

1 

5 	

46043389265 	

9614074862 	

AEROPOSTALE Tshirt 	

1 

6 	

46043964816 	

9616603080 	

no item id 	

1 

7 	

46045167770 	

9617792585 	

Item belongs to sheine 	

1 

8 	

46043093552 	

9614334282 	

Fist cry item 	

1 

9 	

46043580295 	

9615408613 	

Sun & Sand item 	

1 

10 	

46043742253 	

9616093556 	

Fist cry item 	

1 

11 	

46043403534 	

9615471831 	

Amazon item 	

1 

12 	

46043974292 	

9616867869 	

LED blube othrer brand 	

1 

13 	

46043862981 	

9615349655 	

Other brand cream 	

1 

TOTAL 	

13 

Thanks & Regards 

indunil 

From: Apoorv Joshi <[email-masked]> 
Sent: 08 December 2020 15:43 
To: Indunil Indika DiasPonna Hennadige <[email-masked]> 
Cc: Eugene Ocoy <[email-masked]>; Mohd Imran <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Willksina <[email-masked]> 
Subject: Re: Wrong item returned - 9615471831 

External email sender, please take precaution. 

Dear Indunil, 

Kindly share the AWB under which the items has been handover to Aramex. 

Regards, 

Apoorv 

From: "Indunil Indika DiasPonna Hennadige" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Srishty Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 4:34:12 AM 
Subject: RE: Wrong item returned - 9615471831 

Hi Team 

Regarding wrong item we received from Aramex with same AWB 

And this item we handover to Aramex courier tomorrow for send back to customer 

Thanks & Regards 

indunil 

From: Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 05 December 2020 18:48 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Indunil Indika DiasPonna Hennadige < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item returned - 9615471831 

Hi Indunil, 

Pls check and revert back. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 05, 2020 6:35 PM 
To: Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item returned - 9615471831 

Hi [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Con Loc ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

Can we help customer in below issue. 

With reference to the order number: 9615471831 

AWB: 46043403534 

Customer returned wrong items in this order, items belong to her Amazon order and she has to return those items back to Amazon. Customer is requesting to send the wrong items back to her and collect the correct items from her. 

Attaching the images of the items she mistakenly returned. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 5, 2020 1:17 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Srishty Lsm < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong item returned - 9615471831 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9615471831 

AWB: 46043403534 

Customer returned wrong items in this order, items belong to her Amazon order and she has to return those items back to Amazon. Customer is requesting to send the wrong items back to her and collect the correct items from her. 

Attaching the images of the items she mistakenly returned. 

Thank you for your help! 

Regards, 

Apoorv 

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