Subject: Re: refund approval //6474226595
From: Shakeeb Arsalan <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 24 Dec 2020 02:02:06 -0700 (MST)

The order date is incorrect and the delivery date also 
Plus you did not mentione the case history, when did the customer contact us , and what investigation did you do. 

Regards 
Shakeeb 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, December 22, 2020 2:09:38 PM 
Subject: refund approval //6474226595 

Hi Team, 
Problem Statement: Refund approval. 
​ 
Ticket ID: 1871554 
Order Date: May 1, 2020 
Order ID: 6474226595 
Tracking ID: 45759994280 
Total Price: SAR254.00 
Issue Description: The order was placed on Mar 29, 2020 and delivered to customer on 13 Dec 2020. But customer claiming that he has not received the items (162155053 - - Kappa Printed Leggings with Elasticised Waistband (SAR99.00) ,161996805 - - Bossini Printed Round Neck T-shirt and Pyjama Set(SAR90.00) and 162347309 - - Juniors Printed Round Neck T-shirt and Pyjama Set (SAR65.00)) as per hybris the all item has been shipped and delivered from our side. 
Customer's history: Customer is with us since March 2020 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​Thank you for your help. 
Regards, 
Ezzaldeen