Subject: RE: Collection Delay/MOC - 6247349780
From: Mohd Imran <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 24 Dec 2020 08:05:39 +0000

Hi @FarEye Support<mailto:[email-masked]>,

Can you check again if we can get the ref # from AWB # 46394416946.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 23, 2020 8:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Collection Delay/MOC - 6247349780
Importance: High

External email sender, please take precaution.
Hi Team,

As per Fareye there is no collection reference, we have generated AWB two times already. Customer has already raised this to MOC. Please advise how to go about arranging this collection with Aramex without collection ref.

Customer can be reached on +966566164401 and they have confirmed that the contact number is correct as well.

Please look into this and advise on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 9:06:11 PM
Subject: Re: Collection Delay/MOC - 6247349780

Dear Apoorv,

As per your concern, we have checked and we are getting the below response from the Aramex team.

Response Body

{"status":400,"reference_id":"1000369339","timestamp":1608737579070,"execution_time":1128,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786269263%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OzPD%2FYzfQ1u4vAkX9O4jAQ5dj%2B8ivCv3c4YXe%2FQcnlM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786269263%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n26EeKNlV1EyZCiBndNU0SptfUtJrOAloSOJ93eUsrM%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786279262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lc%2Bd773fS10wxg%2FXotaAHzEFOR6ZFpwWBqzEGO4Y%2Fiw%3D&reserved=0>
[https://ci5.googleusercontent.com/proxy/w0kJjDrn-Boh37s2YSg4pS6rbLMIQ-UJgTxHt-n-IOuUkKaqGwD-CkOgZlVdBtSd0Ux7g0cTJl3Nh2VwXPpXwVc9d-ulCsNlm--Arx_j0Dqa7lgh7iH_Hahtydp6ToGTwRfbqaewiNDE3Tb4Q2on90fdP50dE0scyu8RZDp37_4es8pr7b-OVlGYT6te1uZAZ0TaIEYGWRyDE96EOjIXdQ=s0-d-e1-ft#https://docs.google.com/uc?export=download&id=1Fd2WfvHyjCwhwfdRwo7SFgoqEMgX44To&revid=0B-vAD1SV2MF0NVVWMTBBV01qa3p6RWMzRHBkMyt0amZsSU1vPQ]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 23 Dec at 8:49 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Thank you for checking again, we deleted the RMA and created a new one. The new AWB is 46394416946, can you please check for this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 8:18:04 PM
Subject: Re: Collection Delay/MOC - 6247349780
Dear Apoorv,

As per your concern, we have checked again and still, we are getting the same response from the Aramex team. below we have given for your reference.

{"status":400,"reference_id":"1000368718","timestamp":1608734673093,"execution_time":1500,"errors":["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786279262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zJvj0MfjLN9iRsM7PUF5kTB4KwY9%2FdNWOUjFtCWJDcQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786289254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dKN9gjY9bT9eu946SJlJ4a3zpE49tGMFnIzs7L0DjcQ%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786289254%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SYcW8uCJOL9AsE193X%2FdkxvC8fLxHLpWPuosCMFEqcM%3D&reserved=0>
[https://ci5.googleusercontent.com/proxy/w0kJjDrn-Boh37s2YSg4pS6rbLMIQ-UJgTxHt-n-IOuUkKaqGwD-CkOgZlVdBtSd0Ux7g0cTJl3Nh2VwXPpXwVc9d-ulCsNlm--Arx_j0Dqa7lgh7iH_Hahtydp6ToGTwRfbqaewiNDE3Tb4Q2on90fdP50dE0scyu8RZDp37_4es8pr7b-OVlGYT6te1uZAZ0TaIEYGWRyDE96EOjIXdQ=s0-d-e1-ft#https://docs.google.com/uc?export=download&id=1Fd2WfvHyjCwhwfdRwo7SFgoqEMgX44To&revid=0B-vAD1SV2MF0NVVWMTBBV01qa3p6RWMzRHBkMyt0amZsSU1vPQ]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 23 Dec at 8:00 PM , Apoorv Joshi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Can you please try checking again for the AWB: 46394343494, as per Aramex this is showing record has been created successfully at this time. Please find attached screenshot for the same, this customer has already raised this to MOC, so request you to please try checking this again for collection reference.

Appreciate your assistance. Thank you for your help!

Regards,
Apoorv

________________________________
From: "FarEye Support" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 6:54:00 PM
Subject: Re: Collection Delay/MOC - 6247349780
Dear Apoorv,

We would like to inform you that we are getting error response for the shared AWB number "46394343494​​"

Below is the response :

Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup

Due to this response collection, AWB number is not generated for the shared AWB.

This needs to be checked with the Aramex team.

Let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9de4e193273b94ee5c84351c2635c5a5cfe4d782162f4dbb6be00926d8b1d60e&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786299247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DLVfsQWxzKWnbV%2BHTHYzYdHV3I7uRFIfRONSgvB0NwM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786299247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ovcd1Uz06SyQB2aXd1Rb%2B5rx19e4dsxkAzHQb1oLMh4%3D&reserved=0> to check the details.
Thanks and Regards,

 Saurabh Deo, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786309244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0iwz3hXWq8bfW7RhW5xQOHPr7HfNj0jN35xf%2Ftiphr4%3D&reserved=0>

Call: +91 7065956595
[FarEye Signature banner]

[facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786309244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D1B6T8Emy2iF22nr1KlKDxHkigJXsxdQP9F5ohuusp8%3D&reserved=0>
[Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786319238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zT%2B5%2F6ZiZgbkMvpEAvmzYJb5lRs6lMeEcT3CPhEOF78%3D&reserved=0>
[Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786319238%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w%2Bq%2B%2FXhlGNAde6wBoZbXXYmm0MQ0baj6rIYDGLYDPSM%3D&reserved=0>
[Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Ca5bdadef02f84d3bf99e08d8a75c7051%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443362786329232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UNrYUvRteC5WV3WG1ovi6oBQVTz%2FgAeeP979StSxOpk%3D&reserved=0>

186211:211857

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com