Subject: Re: Late Collection // 9611444806 // 1717862
From: Apoorv Joshi <[email-masked]>
To: Dipesh Regmi <[email-masked]>
Cc: Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>, vaibhav ohri <[email-masked]>, Ashish Karini <[email-masked]>
Date: Thu, 24 Dec 2020 01:04:35 -0700 (MST)

Hi Dipesh, 

Customer has confirmed that they wish to return. We have marked the following RVP for reattempt at this time: RP110620000975. Customer can be reached on 0555591115. 

Please do the needful to collect the items from the customer within today. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Dipesh Regmi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Ashish Karini" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:48:17 PM 
Subject: RE: Late Collection // 9611444806 // 1717862 

[ mailto:[email-masked] | @Apoorv Joshi ] Please do the needful and provide the required information to Dipesh. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Dipesh Regmi <[email-masked]> 
Sent: Saturday, December 19, 2020 7:15 PM 
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ishan Ahuja <[email-masked]>; Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]> 
Subject: RE: Late Collection // 9611444806 // 1717862 

Hi Akshay, 

Return pickup is cancelled from system as the customer didn’t want to return at that moment and was marked as “customer happy with product” 

Hence forth requesting to reactivate the RVP or recreate New RVP so that we can move forward for collection. 

Thank you! 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 7:02 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Collection // 9611444806 // 1717862 

[ mailto:[email-masked] | @Vaibhav Ohri ] [ mailto:[email-masked] | 
@Dipesh Regmi ] Please arrange collection asap. 

Order ID: 9611444806 

Tracking ID: RP110620000975 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 3:44 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection // 9611444806 // 1717862 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging the collection on the below case. Not getting any response from LMG after multiple escalation. Customer can be reached on 0555591115 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 12:20:49 PM 
Subject: Late Collection // 9611444806 // 1717862 

Hi Team, 

Problem Statement: Late collection 

Order Date : Nov 01, 2020 

Order ID: 9611444806 

Tracking ID: RP110620000975 

Assistance Required: Need collection 

Issue Description: The return request was created on Nov 06, 2020 and till now the item has not collected from the customer. We have emailed to the courier team multiple times, however no response received from the team. 

Kindly arrange the collection on priority basis. 

. 

Regards, 

Nitesh 

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