Subject: Re: Return Approval
From: Seeta Seeta <[email-masked]>
To: MOHD SALMAN <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Dec 2020 23:11:59 -0700 (MST)

Hi Salman, 

By the picture we can clearly see that we have send wrong color, so why you are escalating this case to us rather than creating the RMA. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHD SALMAN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 24 December, 2020 02:17:34 
Subject: Return Approval 

Hi Team, 

With reference to order #6247515012 
Order created: Nov 26, 2020 
Tracking ID: 46384179940 

Assistance required: Item Return Approval 
Issue Description: The customer ordered 162030194 - - Juniors Scooty Baby Buggy on 26 Nov in black color but he got it in rose color , he want to return it. 
First customer contacted us 3 Dec 2020 and agent asked him for sending the pictures and more details but customer did not responded, now he came back to get returned the wrong item after the order exceeded the 14 days return policy. 

Kindly check the attachment for the Approval. 

Regards, 
Mohd Salman