Subject: Re: Late refund (Cancelled RMA)
From: Shakeeb Arsalan <[email-masked]>
To: prince malik <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 23 Dec 2020 21:45:35 -0700 (MST)

refunded 

From: "prince malik" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 24, 2020 12:39:54 AM 
Subject: Late refund (Cancelled RMA) 

Hi Team, 

Ticket-1910759 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 30, 2020 & Nov 30, 2020 
Order ID: 6249635448 & 6249822096 
RMA: 1000294169 & 1000296396 
Tracking ID: 46387881260 & 46387956145 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince