Subject: Re: change the balance from my credit to the bank account (asking for approval )
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 23 Dec 2020 20:29:14 -0700 (MST)

Hi Malik, 

Could you please update us if the refund has been done. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 16, 2020 5:01:10 PM 
Subject: RE: change the balance from my credit to the bank account (asking for approval ) 

Hi Shakeeb, 

Escalated to finance. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, December 16, 2020 3:27 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; AHMED OMER <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: change the balance from my credit to the bank account (asking for approval ) 
Importance: High 

External email sender, please take precaution. 

Hi Malik 

Please note that the customer was paid the order by visa card and refund went in his My Credit, however he asking to transfer in his bank account, so please approve the same ASAP. 

Regards 

Shakeeb 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 27 November, 2020 04:26:30 
Subject: change the balance from my credit to the bank account (asking for approval ) 

Hi Team, 

Problem Statement: change the balance from my credit to the bank account (asking for approval ) 

Order Date: Nov 20, 2020 

Order ID: 6244611051 

Tracking ID: 624461105122999991 

Assistance Required: the chat agent has already ask the customer to provide him his account details and the customer did, plus the case did escalated to (live salesman), the amount is 135.26 SAR . 

Regards 

Ahmed 
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