Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 20:03:58 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  60170103425620201218 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service C
 ustomer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504593972            11:43 PM, 23rd Dec                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:45 PM, 23rd Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:48 PM, 23rd Dec                     hello                    Hi           11:49 PM, 23rd Dec                   Fauzan                   How may I help you ?           11:50 PM, 23rd Dec                     hello                    I need receipt no.           11:50 PM, 23rd Dec                     hello                    Last one. It was since 3 days a go           11:51 PM, 23rd Dec                     hello                    I lost it           11:51 PM, 23rd Dec                
    Fauzan                   can you please share the order ID           11:52 PM, 23rd Dec                     hello                    What order id?           11:52 PM, 23rd Dec                     hello                    That i need           11:53 PM, 23rd Dec                   Fauzan                   order number when you place any order through our website you get a message with order number in your Email ID           11:54 PM, 23rd Dec                     hello                    No. It was from showroom  higaz mall  makkah           11:55 PM, 23rd Dec                     hello                    Hijaz mall           11:55 PM, 23rd Dec                   Fauzan                   We are sorry we cannot provide you the receipt no for store purchase, as we are online store customer support. However, we request you to please visit the same store for more information           11:58 PM, 23rd Dec                   Fauzan                   Is there anything else I can help you with
  ?           11:58 PM, 23rd Dec                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:00 AM, 24rd Dec                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:03 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912560